FAQs

Below is a list of frequently asked questions, if you have any other questions not listed please contact us at info@rashoodz.com.au

Q: Do I need a swim nappy with Rashoodz?

It is advisable to let your child/baby wear a swim nappy underneath the Rashoodz swimsuits. This will let you and your little ones swim with confidence.

There is ample room in the suit to allow for this extra size in their pants. Rashoodz also has the added benefit of having snaps in the crotch so that you can change the swim nappy if required without having to take the whole suit off.

We offer a great range of reusable swim nappies. These are available in our Online Store.

Q: How do I detach the hat for swimming indoors or lessons?

You can easily detach the hat for indoor swimming and lessons.

The hat is attached with plastic clip studs and the back of neck.

They are easily unclipped and the hat can be put away until your next outside swimming session.

These rashsuits are designed for swimming lessons as they have chlorine resistance and they have nappy clips in the crotch of the swimmers for easy nappy changes.

backofhat

Q: How soon can I expect delivery?

All orders from Rashoodz Swimwear are processed within 24-48 business hours. Please note your order will be arriving to you from Brisbane Logistics.

Australian Standard Shipping Cost $8.99

Australian Express Shipping Cost $15

International Shipping Cost $20

Rashoodz uses Australia Post’s standard delivery. The order will arrive within two to three working days once processed. Please note: Outside capital cities and major regional centers may take an extra day. Very remote locations will take longer.

Q: What is the Rashoodz Return Policy?

Refunds

*Refunds are only processed for faulty goods. If your item is faulty see below instructions.

Please email info@rashoodz.com.au to request a refund. Please attach pictures of the fault in your email. Once your refund has been approved, it will be processed by our Head Office.
You must return the item within 6 months of your purchase. After this time, it is considered wear and tear.

Exchanges

Please email info@rashoodz.com.au to organise an exchange. Exchanges can be made for incorrect size or faulty goods. The item must be in its original, unused and unwashed condition with tags still attached. Please include a picture in the email of the tags still attached.
You are required to pay for the postage for the exchange. Please include a self-addressed pre-paid postbag so we can send the exchange item back to you. If one is not included, we will not be able to make the exchange. You must contact us within 14 days of your purchase to organise an exchange. Once the exchange has been organised, send the item to the below address

As an online business, unless faulty, we do not except exchanges from items purchased in store.

Address

Brisbane Logistics
59 Luke St, Hemmant
QLD 4174

Sale Items

Unless faulty, sale items are final sale and cannot be exchanged or returned.

Reviews

If you would like to review our products! Feel free to do it on our Rashoodz Swimwear fan page, click on the link below!

FB4

Q: What size should I buy for my baby?

As a general rule we use the following ‘rashoodz-swimwear-sizing-chart’ as a guide for sizing. Click the link for further details.

Rashoodz Swimwear Sizing Chart

Remember it is okay if you go a size bigger as they will only grow into it and you will get more wear.

Happy shopping!

Q: What is a Chemical Free Community Member?

As a Chemical Free Community Member we are proud to be a part of the ChemFreeCom online global community that believes in and supports chemical free, no/low toxic, organic and natural products. At Rashoodz we are always considering how to keep our kidz safe from the sun and nasty chemicals. As a result, our famous rashsuits with attachable hats, as well as all our products have been recognised by ChemFreeCom as a safe and harmful chemical free product. So now you can dress your kidz in the coolest swimwear around knowing that you are keeping your child safe in more ways than one.

Please select a size

Sorry, this item is out of stock.