Returns Policy

REFUNDS

*Refunds are processed for manufacturers fault on full price items only. We will review each case, please see below instructions if you would like to have your case reviewed:

Please email info@rashoodz.com.au within 6 months of purchase (after this time, it is considered general wear and tear).

Please include in this email:

1) proof of purchase

2) pictures of the faulty item - including one image of the neck tag with the size visible, one close up of the fault and one image of the full item.

Once we have reviewed your case and a refund has been approved, it will be processed by our Head Office. In some instances you may be asked to dispose of the faulty item or returned. If the faulty item is to be returned it must be sent within 14 days or the refund will be rejected

 

EXCHANGES

Please email info@rashoodz.com.au to organise an exchange. Exchanges can be made if you have selected the incorrect size or if your item is a manurfacturer fault. 

Change of mind / size exchanges will only be approved if the item is in its original, unused and unwashed condition with all tags still attached. Please include a picture in your email of the tags still attached.
Postage and handling will be at a cost to the customer. Please include a self-addressed pre-paid postbag so we can send the exchange item back to you. If one is not included, we will not be able to make the exchange. You must contact us within 14 days from receipt date to organise an exchange. Once the exchange has been organised, send the item to the below address.

As an online business, unless faulty, we do not accept returns from items purchased at one of our stockists physical stores.

Address

Rashoodz Swimwear Warehouse

B2/5 Grevillea Place

Brisbane Airport QLD 4008

 

SALE ITEMS, SAMPLES AND SECONDS

Are final and cannot be exchanged or returned. Please see sizing chart to help with your sellection process.